Please contact us at (310) 670-9378. Our outstanding customer service department will make sure your requests are directed to the appropriate department. You may also email us.
Yes – of course. Our technicians handle every piece of equipment with expert precision and all repairs are done so the equipment meets the manufacturer’s specifications. All equipment is repaired in our state-of-art facility.
All repairs are warranted against defect(s) in materials and workmanship for 90 days from the date of invoice. All repairs are performed according to manufacturer’s specifications. Wear and tear, and damage caused by mishandling, misuse or abuse is not covered under the warranty.
Warranty on refurbished equipment sales: We offer a One Year Warranty against defects in materials and workmanship.
Warranty on new item sales: The Manufacturer’s warranty would apply.
Returns are accepted within 14 days of the purchase date. Some items cannot be returned, including:
- Labor, delivery, installation services and/or other services
- Consumable items such as paper, batteries, etc.
- Items that are damaged or abused
- Items that are missing accessories such as buttons, valves, cords and cables
We reserve the right to deny any return or exchange.
3 West Medical exceeds industry standards! We are committed to providing our customers with the highest quality and most technologically advanced endoscope repair. All equipment repaired or refurbished by 3 West Medical, will meet or exceed the manufacturer’s specifications.
Yes – although we have fast turnaround time, we know that your facility has to work seamlessly while your equipment is being repaired. Therefore, we offer loaners if you do not have back up scopes or equipment.
We repair all brands of endoscopes and equipment. Our services range from large and small diameter flexible endoscopes to rigid scopes. Our technicians have experience with all brands of scopes and equipment – the combination of their talents provide a synergy among our repair technicians which makes 3 West Medical an industry standout.
3 West Medical will buy, sell, trade and repair pre-owned equipment. We pay fair market prices for any equipment and will beat the manufacturer’s buy back price.